When will I receive my order?
It takes us between 1 and 2 business days to process an order, after which we'll ship it to you. Shipping times depend on your location, but you can estimate them as follows:
Europe (For orders shipped from this continent): 2-7 business days. International: 3-15 business days.
Where is my order shipped from?
We work with a variety of suppliers with management centers in Europe, America, and Asia!
Will I have to pay customs fees for my order?
International orders may incur additional customs fees. This fee is beyond our control and is the sole discretion of your customs agency. Customs policies vary widely between countries, so we recommend speaking with your local authorities to clarify this matter.
My order should have arrived by now, but I haven't received it yet. What should I do?
Before contacting us, please help us by following these steps:
- Check your confirmation email to make sure there are no errors in the shipping address.
- Ask about your order at your local post office.
- Ask your neighbors if the carrier left your package with them.
If you won't be at work or home on the day of delivery, please use your current address. If the address is correct and the package isn't at the post office or with your neighbors, please contact us at info@chiptuningtools.es with your order number.
If there's a problem with your shipping address, we can reship your product, but you'll be responsible for the costs.
Your zip code is a crucial part of your address. Make sure you enter it correctly.
correctly.
Orders
Do I need to add additional information?
For sales outside the European Union, you must provide your CIF / NIF Passport number so we can make the shipment.
How do I track my order?
If your shipping method includes tracking, you'll receive a link via email when your order ships. If you have any questions about your shipment, please contact us at info@chiptuningtools.es
I have received a wrong or damaged product. What I do?
We apologize if your product arrived damaged. To resolve the issue as quickly as possible, please email us at info@chiptuningtools.es within one week of delivery with photos of your damaged product, your order number, and any other details you may have about your order.
We will contact you with a solution as soon as possible!
Returns
What is your return policy?
We offer returns and exchanges within our obligations, but if anything happens with your order, please contact us at info@chiptuningtools.es
Do you refund money?
We only offer refunds to customers who receive incorrect or damaged items. If this is the case, please contact us at info@chiptuningtools.es with photos of your item and we will find a solution.
Can I exchange one product for another?
As long as the manufacturer approves it. If you're unsure about a product, please request more information at info@chiptuningtools.es.
It's not a common occurrence, but there may be an error in a product's labeling. If this is the case, please contact us at info@chiptuningtools.es Within one week of delivery. Include your order number and photos of the item in question, and we'll help you as soon as possible.
possible.